Support

Support

Find setup guidance, answers to common questions, and a direct way to contact us.

Learn Every Feature

The complete manual covers every tool, layer, brush, adjustment, effect, workflow, and supported file format.

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Frequently Asked Questions

How do I open a photo or image?

Tap “Open” on the left toolbar to choose from your photo library. Tap “Files” to import images, PDFs, PSDs, RAW files, or LUMISELA Photo documents. Only the photos you select are made available to the app.

How do I keep my document editable?

Use “Layered” in the left toolbar to export a .lumisela document. Use layered PSD for another editor, 16-bit TIFF for high-quality output, or PNG/JPEG for a flattened result.

Which data is preserved in PSD?

PSD import and export preserve pixel layers, groups, layer masks, clipping, visibility, opacity, compatible blend modes, and ICC profiles. LUMISELA Photo effects, adjustments, text, vectors, Live Strokes, and styles are rasterized to preserve their appearance. Adjustment layers affect the composite preview but are not exported as independent PSD adjustment layers. PSB, CMYK, 32-bit PSD, and Smart Objects are not supported.

Does it support camera RAW and 16-bit images?

LUMISELA Photo opens camera RAW formats supported by Apple’s system RAW engine. RAW and 16-bit PSD imports record source bit depth and ICC information while creating an editable preview. TIFF export is always 16-bit RGBA.

Can I save and share my brushes?

Use Add in the Paint panel to save the current brush settings. Material turns the selected image layer into a grayscale brush tip and extracts a representative color. Share one brush as .lbrush, or bundle brushes, sampled colors, a style, and an effect recipe in a LUMISELA Photo Pack (.lpack). Legacy .vbrush, .vpack, .ctbrush, and .ctpack files remain importable.

Can I change a stroke’s brush or color later?

Choose Live in the Paint panel before drawing. The app stores path and pressure data in an editable Live Stroke layer. Later, change the size or brush and tap “Current Brush,” or choose a color and tap “Current Color,” to redraw the stroke without tracing it again.

What is an effect brush?

Choose Effects in the Paint panel to paint lightening, darkening, saturation, warmth, cooling, blur, bloom, or pixelation exactly where needed. The result stays on a non-destructive effect layer whose type and intensity can be changed later.

Can shapes and paths be edited later?

Shapes and paths created as vector layers keep their fill, stroke, width, corner radius, side count, and anchors editable. Painting directly on a vector layer with Brush or Eraser converts it to pixel editing.

Can I restore edits that ended unexpectedly?

The current document is automatically saved on-device after changes and when the app moves to the background. Valid recovery data opens automatically at the next launch with layers, masks, adjustments, and editable effects intact. Export important work regularly with “Layered.”

Can I adjust or disable the effect later?

Processing added with "Effects" is not directly burned into the original image. You can turn applied effects on/off, change their strength, or delete them later. If there is a selection range, that range is also preserved along with the effect.

What is the difference between adjustment layers and clipping masks?

An adjustment layer non-destructively corrects the composite below it. “Clip to Layer Below” limits a layer to the opaque pixels of the layer directly beneath it, which is useful for adding color or texture without spilling outside a subject.

How do I zoom or rotate while brushing?

Pinch with two fingers to zoom in or out, and twist with two fingers to rotate the display. Two-finger gestures are not recorded as brush lines.

Can I use the pen pressure of Apple Pencil?

Pressure is supported on compatible iPad and Apple Pencil models. Brush dynamics and presets determine whether pressure changes size, opacity, or both.

Can I open the old format ".prisma"?

Yes. The Files picker accepts legacy .velora and .chromatrellis documents, plus pre-release .prisma files. Use .lumisela for new exports.

What OS is supported?

LUMISELA Photo requires iOS 17 or iPadOS 17 or later. Very large images may be reduced during import to fit available device memory.

Before contacting support

  • Please keep your apps and OS up to date.
  • Please note the operation that caused the problem, the last tool selected, and the image size.
  • Please close the app, restart your device, and check if the same operation reproduces the issue.
  • There is no need to attach personal information or works that you do not want published.

Contact us by email

Please send the device name, OS version, app version, and steps to reproduce the issue to the contact information below.

letternewsjapan@gmail.com

Privacy

See our Privacy Policy for details about in-app data and support inquiries.

License Agreement (EULA)

LUMISELA Photo is governed by the Apple Standard End User License Agreement (EULA).